Shipping & Returns

Welcome & Thank You For Visiting Us At


33 Edgewood Road
Alexandria, TN 37012 is an ecommerce website belonging to Rokel Inc. a Company devoted to Superior Alternatives for consumers by providing Simply the Best Products at a PAINSTAKINGLY low price!!!


Payment Methods:

We accept, Master Card & Visa and Paypal


TAX: Tennessee Sales only

A sales tax of 9.75% will be added to all sales within the state of Tennessee.


Return Policy

We will accept most any item or items we sell under $100.00 as a return for full credit less shipping costs within 30 days of receiving the product or products. You are responsible for shipping charges back to us.

*Returned Items costing over $100.00 may require up to a 30% restocking fee which would be deducted from your refund.

Please read the full explanation below for exceptions and conditions.

How to Return Item or items: All returned items must have a Returned Merchandise Number. Mark the R.M. number clearly on the outside of the package or on the shipping label. Email always before returning an item to receive an R.M. number and complete details for acceptable returns.

You must return the item or items in original condition and in original container. Please place the items original box inside another box to protect the original. The customer is responsible for the safe and undamaged return of all items. Do not reuse packing or shipping boxes that have been damaged. Upon receiving the item or item back, we will inspect them to make sure all parts, including installation instructions and documentation, are returned. Damaged or missing items will be deducted from your refund. Ship all items with signature required and insured. Failure to do so could result in no refund, if it is clear we had not received the item back. All items returned missing original packaging materials or in an otherwise unsellable condition will be charged a minimum $20.00 fee.

Amount of refund, shipping charges are not refundable. If the original shipping charge is indicated on your invoice, your refund will not include that shipping charge.

Refused shipments at time of delivery: Orders that are refused at time of delivery where a shipping expense has been incurred by us, will be subject to no refund of the shipping charge to you and an additional charge for the shipping fee back to us. If for any reason you feel that a shipment is not acceptable, email us immediately at In cases of damaged merchandise these shipping charges will be waived, if a successful claim can be filed against the shipper with your assistance.

Pricing Errors and Omissions As we look to increase the number of items being offered on our site, the chance increases that an item may be shown with an incorrect price. We work hard to avoid these errors, but they can happen. If we have made a mistake on an item you wish to purchase, we will attempt to honor that price if at all possible. Unfortunately there may be times when we cannot honor a wrong price and, therefore, we reserve the right to cancel any order.

Specifications strives to be accurate in depicting all products featured on our website. If specifications must be perfectly accurate, please inquire about current specifications before ordering your product.

Shipping Policy:


NOTE: We only ship within the 48 contiguous States.

We ship most orders within 3-4 business days. We offer two shipping options to our customers; UPS ground and United States Post Office. NOTE: If you are requesting that we ship your order to a P.O. Box you must use USPS as your shipping option.